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Showing posts with the label Dealer Management System

Digital Customer Service through ZeroTouch Digital Service Management

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Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically, stakeholders are deploying never heard before innovative ideas to steer the business out of these critical times and ensure the much needed ‘business continuity.’ Dealerships play the most important role in the automotive retail ecosystem since being the first ‘interaction point’ for the customers and serve as the face of any automotive brand. On the other hand Independent Garages plays an important role in Maintenance and Repair segment. With the unfortunate scenario of this Pandemic new measure in customer interaction such as Social Distancing is a mandate. The footfall in the dealerships is plummeting and this calls for some rapid damage control measures. Let’s have a look at the existing set of challenges, their solutions and the impacts these would make ...

Blockchain Is the New Black: Know How Blockchain Technology Is Transforming Automotive Industry

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Technologies are magical. We do not just utilize them, we live them. When it comes to the automotive industry, each day turns out to be a remarkable one with disruption experienced through new technology. Blockchain, a fairly new technology to have entered the automotive industry is all set to be a game changer for several use-cases by the year 2021. According to IBM institute’s report, it is predicted that nearly 62% of the automotive industry will make use of blockchain technology. Right from advancing new business models, reward programs and rentals, to changing the nuances of automotive industry’s manufacturing supply chain, there’s no denying that Blockchain is the new black and the new disruptive force. Read on to know the ways in which it is transforming Automotive industry. Creating a Connected Supply Chain It is possible to implement blockchain technology to every facet of the supply chain right from product inception and designing to distribution development and...

AutoFacets 3rd Generation Kiosks: Revolutionizing Automotive Services for Digital Auto-Dealerships

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From owning a car as an asset to specifying what features one wants to enhance the mobility experience of customers, we have come a long way. A mobility experience in its entirety is what we are referring to here. The cars of today come with several state-of-the-art features like passenger entertainment, self-driving, voice command, social media integration, AI-driven maintenance software and more. Several automotive dealers who are in the car leasing and renting business, advertise themselves with the tagline – ‘segment-first’. But the sad part? Not all of them are successful in their endeavors. If we try to revive a scenario from a decade ago, it would be common to see a customer walking into a car dealership company, filling several forms, going through multiple brochures and haggling with different staff members before finalizing on a car on lease/rent. But the scenario is quite different now. Customers ask for a hassle-free way to lease/rent/buy cars. And the automoti...

Role of Technology in Automotive Dealer World and How It Is Transforming Customer Experiences

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“ You can innovate your brains out and get a great product. But it is hard to sell cars. It is a hard business.”  —  Mark Reuss, Executive Vice President, General Motors. Automotive dealers  thriving in the technology-driven world are often overwhelmed with technology. Especially, the old school ones. The ones that are reluctant to change. On the other hand, car freaks are already fantasizing about the digital versions of their choice, make, and model. Also, they do not want to rent or lease cars by visiting automotive dealers. They want the car to be delivered at their doorstep. In a scenario like this one, there arises a dire need to invest in a technologically advanced dealer management system . But the question is, what should a modern dealer management solution entail? And how is it likely to change the customer experiences? Let’s take a drive down the trail of  future of automotive dealerships: VR Test Drives & Remote Purchasing A survey conducted...