Digital Customer Service through ZeroTouch Digital Service Management
Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically, stakeholders are deploying never heard before innovative ideas to steer the business out of these critical times and ensure the much needed ‘business continuity.’ Dealerships play the most important role in the automotive retail ecosystem since being the first ‘interaction point’ for the customers and serve as the face of any automotive brand. On the other hand Independent Garages plays an important role in Maintenance and Repair segment. With the unfortunate scenario of this Pandemic new measure in customer interaction such as Social Distancing is a mandate. The footfall in the dealerships is plummeting and this calls for some rapid damage control measures. Let’s have a look at the existing set of challenges, their solutions and the impacts these would make