What Makes Dealership Management Systems Imperative for the Automotive Dealers of Today?

“There’s a bumper sticker on my Range Rover which says “Blow a horn if car parts fall off.”
This new sticker is the replacement of a previous sticker which said: “Each part that falls out
of this car is of superior European quality”. I am done dealing with airflow sensors, head
gaskets, coil pack and heaters that ask for the removal of the entire dashboard. The revisits
at auto dealers are not fun. And I forget my checkbook each time!”
This is what a rant from a customer done dealing with obsolete automotive dealers sounds like.
Whether you already own an automotive dealership or you are about to start a new one, you
need to take care of several aspects and stay on top of them. If your data is an amalgamation of
details scattered all over the place including CRM, emails, ERP, local files and manual documents
, there’s bad news! You will not be able to cope with the expectations of modern customers.
What you need is a comprehensive, robust, and reliable car dealership management system that
makes the process of dealing with customers streamlined, time-saving and stress-free. So, what
are some of its major features and what makes them so important for the automotive industry?
Let’s find out:
Dealership Management System and Features You Must Know About
Dealership management involves taking care of record-keeping and day to day operations in several areas including finance, sales, inventory, vehicle pricing, parts ordering, administration, warranty claims, creating credit reports and more. A perfect dealership management system is the one that takes care of all of the above-mentioned aspects and more:
Take a look at some of the dealer management system features that are a must-have for
today’s times:
A flexible system that can evolve with a rapidly changing market needs
    Dealer Management System - AutoFacets
    Features that help you to design and run marketing campaign
Facility to monitor and record customer satisfaction trends
  • Functionality that helps in running and managing after sales activities
  • Brings customer satisfaction
  • Functions that enhance revenue and utilization
  • Now that you’ve known about the features and functionalities of a DMS, let’s understand
  • how it can benefit you and your organisation.
Marketing 
A good quality dealer management solution helps campaign managers to design the
right automotive retail experience for the current and potential customers. They can
ensure customer loyalty by rolling out rewards and benefits program for their loyal
customer base resulting into more customer retention.
Sales
Think about this. A system that is intuitive enough to give you tangible inputs and data
about the traffic on your website so that your sales executives can book a test drive with
customers. A survey functionality that motivates customers to participate in a survey so
that you can improve your services based on the customer feedback. 
And last but not the least, a feature that offers visibility to sales professionals do that they
can arrange for a demo with their customers and review cars to smoothen customer
experience. 
After Sales
The umbrella of aftersales is huge. Managing after sales activities asks for a lot of modernized
functionalities. Take a look at some features that can help you ace at after sales activities.
Customer Delight
Modern dealership management systems come with a web portal or a mobile app using
which the B2B and B2C customers can handle their aftersales journey with dealerships
digitally. Not just that, they can also track service appointments through online status
updates. Through smart and interactive kiosks, you can encourage self-service and
enhance customer engagement with your brand.
Perks of Integrating a Dealer Management System
  • Get rid of extensive paperwork and boost work efficiency
  • Handle appointments smoothly leading to more deal closures
  • Access your cloud-based DMS from anywhere, at any time, on any device
  • Enable smooth communication between your departments
  • Be available for your customers 24/7 using an SMS or chat system in your DMS
  • Know about the percentage of profitability dealership and performance trends through
graphs and charts

Automotive Dealer Management systems are continually evolving. AutoFacets plays a major role in making automotive platforms that are feasible, scalable, and profitable. Why not get in touch with us and know about our offerings in detail? Drop an email to us on info@autofacets.com now!
Location: Netherlands

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